![]() ![]() If the above steps did not resolve your issue lets continue with the steps below. ![]() In order to do this please follow the below link and choose the “Validate Office” option. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.ġ. Ensure you log onto the computer experiencing the issue with “Administrator” rights.Ģ. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing.
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